Returns & Exchanges & Refund

We ONLY accept returns & exchanges on faulty products. Dididak Trading will make every effort to resolve issues and replace, refund or partially refund the product. The final resolution for defective products is decided on a case-by-case basis, and is at the sole discretion of Dididak Trading.

We do not accept cancellations once your order is placed, as we use a 3rd party fulfillment provider. Therefore unwanted or incorrect orders cannot be canceled.

If your item arrives damaged or defective, please contact our support team at [email protected] and include both a video and a photo for diagnosis and quality assurance purposes within 7 days.

If a return has been agreed, please note the faulty item must be returned to us in its original condition and packaging. If a replacement has been approved, Dididak Trading will produce & ship it in the quickest possible time-frame. If a partial or full refund is agreed, this will be processed within 14 days of you receiving the product.

Return Address:
Dididak Trading
No. 1002, Floor 10, Unit 1, Building 4, No. 1716, North Section of Tianfu Avenue, Chengdu, China
Phone:+86 16583113979

If you have any other questions regarding Returns & Exchanges & Refund, please contact us at [email protected].